Skillovia
Project Story
Skillovia Academy sells professional courses to working adults, and its learning platform had been built for the people who bought courses rather than the people who took them. Completion rates were the quiet crisis: learners enrolled with real intentions and drifted away within weeks. OpenNeux spent nine months redesigning the learning experience, the course catalogue, and the design system that ties them together.
Our research followed thirty learners through their first month. The finding was uncomfortable: motivation was rarely the problem. Life was. Lessons demanded forty unbroken minutes from people who had fifteen, progress vanished when they switched devices, and the platform never once told a struggling learner what to do next. The redesign treated time and momentum as the core product problems, ahead of content, ahead of features, ahead of everything else we could have chosen to polish.
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Problem
The catalogue presented over three hundred courses with filters designed for librarians, so new learners chose by guessing. Inside a course, the next step was often unclear: videos, readings, and quizzes lived in three separate areas with three separate progress indicators. Learners could not answer the simplest questions, where was I, what is next, how am I doing, without detective work. On mobile, lessons were desktop pages squeezed onto small screens.
The drop-off data told a precise story: learners left at predictable cliffs, the third session, the first long video, the first failed quiz with no explanation of what to review. Instructors had no visibility into any of this, so courses were improved by opinion rather than evidence. Meanwhile the marketing site and the learning platform felt like different companies, with different navigation, different voices, and a jarring hand-off at the moment of purchase. Skillovia's teachers were excellent and its completion rates said otherwise, a contradiction that pointed squarely at the experience between the lessons. The company needed one coherent system: find the right course, start in minutes, always know the next step, and feel progress even on a day when only ten minutes exist. Anything less would keep wasting the motivation learners arrived with.
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Solution
The new catalogue guides by goal and available time rather than by department: learners describe what they want to be able to do and how many hours a week they have, and receive a short, credible path. Inside courses, a single progress model follows the learner across devices, and every screen answers 'what next' with one obvious action. Lessons were restructured into segments of ten minutes or less, so a commute can hold a complete unit of progress.
For instructors, we designed an analytics view that shows exactly where learners stall, down to the minute of video and the wording of the question, turning course improvement into an evidence-based routine. Quizzes now explain, not just judge: a wrong answer points to the precise segment worth revisiting. The marketing site and platform were unified under one design system and one voice. Completion rates rose by more than half in the first two terms after launch.
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